Job Summary

The primary duty of this position is to analyze customer business models to provide value-added support and analysis to increase company purchasing income by improving compliance to negotiated programs. Duties include suggesting products and improved processes benefiting productivity and profitability.

Responsibilities:

• Drive key customer business success by consulting with the customer on all aspects of culinary operations by using on-site visits, customer data analysis and established industry standards by using culinary and operations expertise to provide recommendations for improvement
• Conduct recipe research and development to promote contract targeted products; work in conjunction with stakeholders to provide culinary input and advice; assess and evaluate new products and develop materials to increase use of contracted products and customer awareness of such products
• Obtains specific feedback, to ensure high quality meals and diverse alternatives, from customers, likes and dislikes; provides statistical data on food preferences and wastage
• Develop kitchen/operations assessment for customers; utilize other members of the team to build action plans to address short and long-term opportunities from the front of the house and back of the house. Deliver conclusions that assist the customer in achieving business goals.
• Introduce and inform customer about contracted products with emphasis on specific brands and partnering manufacturers to include groceries, meat, produce, specialty, beverage, COP, and disposables
• Identifies and recommends areas of continuous improvement for products, processes, procedures that support the menu and benefit unit level economics.
• Complies with all local and state food safety and health code regulations
• Demonstrate potential solutions including culinary, ideation, multi-task preparation and presentation of product
• Assist customers in establishing and executing strategic purchasing initiatives to drive revenues and contract utilization
• Provide reporting to measure impact of culinary activities for tracking, key performance indicators, customer follow up and case studies
• Serve as product knowledge expert for support in conversion activities and opportunity analysis review
• Support culinary activities for onboarding new customers
• Support product match and mapping activities as requested
• Coordinate product cuttings and showcases including ordering product, creating collateral and follow ups as needed for team members
• Work with manufacturers on any product or program related activities
• Coordinate nutritional/spec information and samples
• Schedule and coordinate Business Reviews/Showcases with manufacturers
• Establish a strong partnership with both internal and external stakeholders to ensure agreed-upon needs are met
• Promote process improvements, services and solutions within assigned business segment to potential customers
• Actively pursue continuous learning of industry knowledge to ensure selection and delivery of best insights for usage with customer
• Perform other duties as assigned

Qualifications

• 4+ years related experience required
• Culinary degree, BA and/or BS preferred required in large hotels and restaurants
• Strong culinary background and/or operational background preferred in multi-unit management of hotel outlets and/or restaurants
• Strong culinary background and/or operational background preferred
• Product development and/or training experience is a plus
• Extremely Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
• Supply chain, power BI, conversion file experience a plus
• Problem solver
• Strong organizational skills needed to manage multiple projects
• Strong professional presentation and interpersonal skills combined with good verbal and written communication skills
• Ability to work in groups as well as individually while holding multiple stakeholders accountable to outcomes
• Able to multi-task concurrent projects with quick deadlines
• Ability to travel up to 30% annually

CulinarySupport