Culture and Engagement Senior Manager - Coca-Cola - Atlanta GA
Job description
Salary: 68-86k
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Brand Experience Manager
Key Responsibilities
Experience Facilitation
- Own the employee & guest experiences across all sectors of service with the client
- Liaison between Flik Hospitality, Dining Services, Waveguide AV, Conference Center Services, and internal client employee experience teams
- Conduct engagement tours and daily reviews of all sectors of the employee and guest experiences, noting areas of improvement and areas of success
- Conduct hands-on, in-person training with new and existing staff on service standards & technologies
- Review existing service standards and implement Platinum Experience standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery
- Regularly report feedback and developments to the Flik Management and synK teams.
- Build a community through the connection of Compass services, and relationships with employees and clients
- Collect and submit daily end-of-shift reports with feedback from frontline team members
- Ensure proper utilization industry best practices, techniques, and standards throughout entire project execution
- Onboard new team members through Platinum Services and client systems
- Cultivate the culture through coordination with teams and engagement opportunities
- Present experience data and measurables at Quarterly Business Reviews.
- Establish monthly town halls with Coca-Cola key business liaisons.
- Collect, satisfy, and follow-up with employee concerns, recording issues and resolutions in an internal issue-tracking system
- Manage the employee engagement events from the Coca-Cola engagement team
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Must demonstrate 5+ years previous experience in hospitality, with food and beverage management
- Associates degree or higher preferred.
- Comfortable in an ever-changing and fast-paced environment
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1116594
Flik Hospitality Group
Shane Tirpak
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