POSITION SUMMARY:

As an Installation Technician for Curacao, the primary responsibility is to perform his/her duty in a way that exceeds our customer’s expectations. Customer Service at is our number one objective. Each Technician plays an important role in reaching this objective by providing the best Customer Service possible in a friendly and courteous manner. Technicians will be responsible for providing in-home installation services, support, and training to our customers with their Home Entertainment System. This includes the setup, programming, and customer orientation. It is the goal of the Technician to provide an exciting experience by interacting with customer in all aspects of the installation and programming preferences.

ESSENTIAL FUNCTIONS:

As a Member of the team, the Installation Technician will be responsible for providing Home Theater Entertainment Systems support to the customer by fulfilling the following functions:

Functions:

• Evaluate and determine the best area within the customer’s home to obtain the best image and sound while ensuring the units will fit aesthetically with the surrounding environment.
• Program the Remote Unit to the Entertainment System according to customer specifications.
• Provide the customer with an orientation of the entire system and its functions and controls.
• Provide support to customers with any issues with the installation or programming by troubleshooting and diagnosing the System. Provide an explanation of the issue and answer questions that the customer may have.

POSITION QUALIFICATIONS

The Technician must have a minimum of 3 years experience and educational background in the field of computer programming and network system support. The Technician must also have an understanding of the Audio Visual Industry, specifically in the area of Home Entertainment and related components

Advanced Qualifications:

Ability to perform Audio & Computer programming to integrate Home Theater systems with Audio Systems to enhance the Home Entertainment experience.

SKILLS & ABILITIES

Education: Must have completed high school and some college is preferred.

Language Skills: Bilingual (English/Spanish).

Mathematics: Must have an understanding of basic Measurement skills.

Reasoning Skills: Must be able to make on-site decisions and be able to work with minimal supervision.

Certificates and Licenses

Certification or Degree in an electronics related field with 3 years experience in the field.

• Acceptable Education: Trade School, College, or University education.
• If candidate does not have an educational background or certification it may be substituted for experience on the job. Candidate must have a minimum of three years experience in Home Theater Installations and must be able to demonstrate practical knowledge in the area of structures to perform the service of wall mounting.
• Acceptable Certification: A+, MCSE, CompTia Network

WORK ENVIRONMENT

The job requires that the technician work in the field with an assigned vehicle and equipment. The work is done in the customer’s home and requires working with powered tools and standing on ladders. It may require lifting 80 lbs or more while climbing a ladder.

WORK SCHEDULE

Current Worked schedule, but (not limited to):

• Possible change of schedule in the future

o 2 non-tandem weekdays off

o Saturday + Sunday are mandatory

• Standard hours are (alternating based on booking needs):

o 12PM – 9PM

o 9AM – 7PM

Job Type: Full-time