Customer Care Associate

Full Time
Tampa, FL
Posted
Job description
Overview:

With direct supervision, the Billing Processor 1 is responsible for processing and maintaining internal computer systems enrollment and membership records related to the qualifications for coverage. Respond to internal and external inquiries regarding eligibility/enrollment and maintain membership records.

Job Description:
  • High school diploma or equivalent experience
  • Regular attendance in order to meet business objectives
  • Less than 1 year experience in related field.
  • Computer literate.
  • Familiar with Microsoft Office.
  • System navigational skills (NERD, TAS, Stellant, CSR desktop)
  • May be subject to interruptions.
  • Minimal physical exertion.
  • Required to work computer.
Roles & Responsibilities:

  • Processes enrollment and eligibility changes from members and/or internal reports
  • Produces rate quotations
  • Calculates premium adjustments
  • Responds to member requests via phone, mail, fax and email
  • Reviews member applications for accuracy
  • Assists call center as needed
  • Achieves all quality goals
  • Achieves all production goals

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