Job description

Summary
We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.
If you are searching for an opportunity to work in a collegial environment, serve others and learn new skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, professional behaviors are the norm, not the exception.
Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy

EEOC
For additional information contact:
Tasha Gallaway
(509)-764-6101
hr@mlchc.org

The Customer Care Manager provides leadership and oversight for administrative patient services for the medical group at our Moses Lake clinic.
Responsibilities

• Monitoring of metrics and ability to communicate those metrics to non-technical audiences.
• Works collaboratively with medical leadership to strengthen the systems and relationships.
• Emphasis on customer service both internal and external.

• Provides oversight and leadership to employees.
• Strong interpersonal skills with experience in staff development, training and supervisory skills.
• Establish patient experience and performance metrics.
• Strategic problem solving, and critical thinking.
• Progressive experience in leadership, mentoring and coaching staff.

Job Type: Full-time

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