Tom Kadlec Honda has had the privilege of serving the Rochester community since 1979. We exist to help our family, friends and community enjoy life at every stage!

So, if you are looking for an opportunity with excellent career growth while working for a company that is always growing and training their team members, then apply here as a customer care manager!

As a customer care manager, you’re highly skilled at uncovering customers’ needs, then following through with descriptive solutions. Not only are you the first individual that customers may interact with when they contact the dealership, but you’re also the person who guides them through their next steps. Your success is measured by team and individual productivity as well as overall dealership performance. You’re proud to represent Tom Kadlec Honda, and you get great satisfaction from helping customers develop long lasting relationships with Tom Kadlec Honda

BENEFITS:

• A generous pay plan that includes the opportunity for bonuses
• A state-of-the-art facility
• Fully vested traditional and/or Roth IRA 401(k) with a company match
• Paid time off (PTO) such as sick days and vacation days
• Health, dental and vision insurance
• Employer paid life insurance
• Short-term and long-term disability
• 24/7 employee assistance programs (up to 10 sessions per year)
• Health savings account (HSA) and flexible spending account (FSA)
• Financial planning resources
• Identity theft protection and legal support
• On-going training opportunities
• Opportunity for advancement and professional development

QUALIFICATIONS:

• Strong interest in technology, ability to learn new products and features.
• Ability to deliver great customer experiences in any environment.
• Strong communication skill with the ability to converse as freely and comfortably with small groups and individual customers.
• Ability to maintain composure and customer focus while troubleshooting and problem solve
• Ability to adhere to a schedule of customer appointments.
• Strong people skills with being approachable, a good listener, and empathetic.
• Must possess a high level of common sense and emotional intelligence.