Job description

Location – Remote

Work Schedule: Monday - Friday 8 AM - 5 PM

Summary

• The qualified candidate will be responsible for the management of customer orders through the entire order fulfillment process.
• The Customer Care Representative will ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status.
• The Customer Care Representative will function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer.

Additional responsibilities include, but are not limited to:

• Assisting in the resolution of outstanding credit issues, non-conformances and various supply chain related projects.
• This position will interface with various functions within the business: Marketing, Sales and Logistics, at all levels of the organization.

Experience

• 0-3 years

Requirement

• Proficiency with SAP ERP is required.
• Customer Care Order to Cash Management and/ or Supply Chain experience is highly preferred.

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 5 years (Required)
• Supply Chain: 2 years (Required)
• Customer Care Order: 4 years (Required)
• SAP: 1 year (Required)
• ERP: 1 year (Required)

Work Location: In person

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