Job description
Overview:
The Member Services Customer Care Specialist is the first point of contact for our valued members. Your goal daily is to provide exceptional customer service to our members and your colleagues. This position will work as part of a collaborative team to support our member’s needs.
***This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***
Schedule: Monday-Friday 8:30am - 5:30pm CT
Responsibilities:
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
#LI-remote
The Member Services Customer Care Specialist is the first point of contact for our valued members. Your goal daily is to provide exceptional customer service to our members and your colleagues. This position will work as part of a collaborative team to support our member’s needs.
***This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***
Schedule: Monday-Friday 8:30am - 5:30pm CT
Responsibilities:
- First point for support for all inbound Member calls and corresponding in a timely manner and in accordance with established standard operating procedures.
- Mentoring and coaching members to help them resolve their inquiries and grow their business.
- Working through problem resolution with follow-up and escalation of unresolved problems.
- Assist with call-out campaigns for business initiatives.
- Tracking issues to identify trends and providing feedback to internal departments.
- Ability to multi-task, meet deadlines, and work independently as well as with a team.
- Ability to organize and prioritize workloads.
- Support and understand all available programs, tools and processes.
- Performs other duties as necessary and/or assigned.
Minimum 2 years travel industry experience.- Ideal candidate must have a strong sense of urgency, organization, time management skills, keen attention to detail and the ability to work on multiple tasks simultaneously.
- Exceptional customer service skills.
- Ability to work effectively with remote teams.
- Remain highly motivated and work effectively with minimal supervision.
- Strong interpersonal, verbal and written communication skills.
- Technically skilled with proficiency in Microsoft Office.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
#LI-remote
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