Customer Event Program Specialist

Full Time
Remote
Posted
Job description
Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Majors Sales Team to make sure we stay ahead of the competition.
As part of the RingCentral Strategic Events team, this position is an integral part of the global strategic events programs and will be responsible for driving the success of RingCentral’s customer event programs.
You will be responsible for driving scalable event experiences that drive overall growth and customer success. In addition to planning events, this person will also provide live support at these customer events. This person should be a natural problem solver with a strong attention to detail. They will need to act strategically while also executing tactically. This role will be challenged to push boundaries, propose and execute new ideas, and establish best practices.
This person will need to work effectively within a small team and be a strategic problem solver with strong written and polished verbal communication skills. They’ll obsess over details, display poise and sophistication in fast-moving situations, embrace ambiguity, and deliver results.
This role will be located in Belmont, CA or its surrounding areas and required to be in the office a minimum of 3x per week.
Key Responsibilities:
  • Assume responsibility for success of assigned components of an event or project, meeting client objectives and client and manager expectations.
  • Utilize creative problem solving all along the planning cycle, consistently looking for ways to deliver more effectively.
  • Master effective and timely communication between internal team, clients, and vendors via phone and email.
  • Report to program lead(s) as assigned, on a regular basis with project progress, identified problems and solutions.
  • Establish good relations with vendors and work with vendors in securing needed materials on time, within budget and meeting requested specifications.
  • Keep teams updated on new program processes, current program issues, ongoing challenges and solutions
  • Manage vital program documents such as: event contact sheet, production schedule, event timeline, onsite crew cards, meeting agendas and notes, PowerPoint decks, show plan, and wrap-up document.
  • Actively participate in team meetings as required by providing challenges and solutions to benefit other team members and treating all proprietary information as confidential.
Attributes/requirements
  • 3 - 5 years experience planning, executing, and measuring events and marketing campaigns of various sizes and scope, specifically in high tech products/services.
  • Experience with event platforms (Swoogo, Bizzabo, CVENT, Chili Piper, JiffleNow, etc.) and mobile apps preferred
  • Deeply collaborative, you excel in fast paced, ambiguous environments.
  • Strong communicator with a proven ability to think strategically, but stay on top of tactical execution with a robust attention to detail.
  • Exceptional organizational, prioritization and time management skills with the ability to effectively execute independently toward multiple, high-priority projects in a timely fashion.
  • Sense of humor
  • Bachelor's Degree
What we offer:
  • RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
  • Comprehensive medical, dental, vision, disability, life and pet insurance
  • Flexible PTO
  • 401K match and ESPP
  • Wellness programs including virtual yoga, bootcamp, meditation classes and more
  • Paid parental leave
  • Milk Stork parental account
  • New parent gift box
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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