Job description

About Cadence

Cadence makes products for people who want to feel a sense of calm, control, and peace of mind through an unwavering focus on modularity, personalization, and intuitive design. At the intersection of home, travel, and sustainability — we are excited to introduce our first patented product, the Cadence Capsules, D2C with repeated sellouts, best in class investors, loved by the New York Times, Oprah, Cosmopolitan and others.

Sparknotes...

Join a small (and quickly growing) startup team! This is a remote full-time/part time position. Weekly meetings with the founder, operations, and customer experience teammates would take place.

The goal is to create an exceptional customer experience for our community — the kind of story that they bring up at dinner parties in the future. Your role is key in the day-to-day operational and customer-facing areas of the startup.

Who you are...

• A clear, strong communicator — You have strong writing skills and can escalate information to the right individuals quickly and clearly.

• A hugely collaborative worker— You're more interested in achieving the goals of the business than quibbling over idea ownership. We're in this as a team and share feedback freely and frequently.

• A calm and controlled presence — You are able to stay positive in the face of roadblocks, and quickly jump into problem solving mode.

• An organized and detail oriented executer — You are able to keep organized and make sure the tasks at hand are executed with full attention to detail.

• Highlight adaptable — you’re able to meet changing deadlines while still producing high-quality work.

• Brand loving — you’re on Instagram, and love things from new and trending brands.

Responsibilities...

• Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DM’s, and ads via the customer service platform Gorgias and Facebook Business Manager.

• Communicating with the customer experience team and fulfillment team daily.

• Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.

• Prioritizing customer emails based on needs and then escalating accordingly.

Benefits + Perks

• Competitive compensation

• Medical (fully covered for full-time), dental, and vision insurance for Full time Employees

• Paid time off including Vacation PTO, Sick Pay, and other Company-wide days off for Full Time Employees

Does this sound like you? We can’t wait to meet you! How to apply

Email team @ keepyourcadence.com with your resume, and a few sentences on why you are interested in this role. Chat with you soon!

Health, safety, and inclusion

We take all recommended precautions in our fulfillment center to keep everyone healthy, and provide a safe environment for employees at this time during COVID-19. Face coverings will be required when working indoors.

Cadence is committed to a diverse and inclusive workplace, and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: Remote

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