Job description

This will be a 3 month contract position with the likelihood of extension that will be performed remotely for a highly sought after health insurance organization!

Excellent opportunity to gain experience in healthcare and with a Fortune 100 company!

Day to day:

• Consult with internal stakeholders to advocate for and promote a customer-centric culture, setting a clear vision on what good looks like for the customer
• Champion the need for change, assesses change readiness and change management
• Map the customer journey and identify opportunities to proactively intervene on the customer’s behalf
• Assist in identifying and prioritizing key customer pain points using data driven insights
• Participate in ideation with cross-functional stakeholders to design ideal future state and cocreation activities with customers to ensure needs are met
• Recommend new strategies for driving customer value
• Partner with Voice of the Customer (VOC) and Analytics teams to advance voice of the client listening strategy and leading indicators

Requirements:

• 4+ years of experience in Journey / Experience / Service Mapping product design in a cross-functional organization
• Experience with applying Design Thinking methodologies and/or a Human Centered Design
• 3+ years’ experience with Journey Mapping tools
• 3+ years’ experience assimilating and analyzing information pertaining to the customer experience
• 3+ years’ experience driving and articulating customer centric change
• 2+ years of experience in working with data and making data-driven analytical decisions

About Equity Staffing Group:

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting www.equitystaffing.com.

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Schedule:

• Monday to Friday

Experience:

• UI/UX: 2 years (Required)
• Service Mapping: 3 years (Required)

Work Location: Remote

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