Customer Experience Manager (Relocation to Port Saint Lucie)
Full Time
Miami, FL 33125
Posted
Job description
Our industry-leading beauty device/skincare client is looking for a
Customer Experience Manager to join their team in Port Saint Lucie, FL! In this role, you will be the first human touch-point for our brand, knowing customers by name and always looking for ways to expand and delight our community. Please apply today for immediate consideration!
Customer Experience Manager Responsibilities:
Customer Experience Manager Qualifications:
Customer Experience Manager Benefits:
Customer Experience Manager Responsibilities:
- Create and improve policies, workflows, macros, and programs that deliver a consistent, high-quality service experience.
- Manage service delivery across a highly variable monthly pattern - scaling up to meet SLAs during high-volume times.
- Conduct and manage a QA process that ensures quality service delivery, provides quality coaching to our team members and consistently raises the bar.
- Manage the team to deliver on desired business outcomes (saves, upsells, etc.) while maintaining high service levels.
- Quickly and thoughtfully resolve all customer inquiries on all platforms (Email, DMs, text, phone, chat ) and provide weekly reports to the team
- Work closely with the growth marketing team to compile member insights and communicate them through the organization weekly.
- Capture customer insights using data and evidence, rather than instincts and anecdotes.
Customer Experience Manager Qualifications:
- 3+ years working in CX and/or community management ideally at a direct-to-consumer brand.
- Experience working with a CRM system for ticket management
- You are a strong and structured communicator, able to share information in a clear, concise, and actionable way
- You are experienced in developing a strategy, implementing it, and driving measurable results. You are gritty.
- You make decisions based on data and insights. You are excited about testing, learning, and iterating.
- You have strong planning, relationship, and organizational skills. You are structured and detail-oriented
Customer Experience Manager Benefits:
- Competitive salary + bonus potential
- Medical, vision, and dental insurance
- 401k
- PTO
- Relocation Package
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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