Aperia has been building out a world class team with an emphasis on innovation and delighting our customers. We are a fun, hardworking group that support each other and always strive to do right by our prospects and customers. To accommodate our exciting growth, we are looking for skilled, hardworking, and fun individuals to join our team.

We are seeking a Customer Onboarding Specialist to implement strategies and processes that deliver consistent customer satisfaction and retention. Being a Customer Onboarding Specialist utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.

In addition, Customer Onboarding Specialist coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

Remote - Onsite as needed - Requires travel

Responsibilities

• Become an expert on Aperia's products and services after training is provided and expected to continuously be up-to-date with all new updates and features for the products.
• Provide a detailed walkthrough of the product with customers to assist them with implementation and to educate them about the product's benefits.
• Ensure the customer has a successful experience with the product or service from the very beginning of the customer journey.
• Understand the customer's maintenance strategy and how they operate, then deploy and configure the product to fit into those processes as effectively as possible.
• Leverage feedback for continuous improvement to the customer onboarding process.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Aperia's products.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders by performing quarterly check-ins and being attentive to customer concerns.
• Collaborate with the sales, finance, operations, and engineering teams.

Qualifications

• Bachelor's degree
• Experience with web technologies
• Excellent communication skills
• Pleasant and straightforward phone and video manner
• Strong organizational skills. You'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized
• Strong problem solving and analytical skills
• Extreme attention to detail
• Ability to work independently and manage multiple priorities
• Must be highly motivated and have a positive attitude
• This job requires traveling to customer locations