Job description

JOB SUMMARY

This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.

DUTIES AND RESPONSIBILITIES

· Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.

· Act as a liaison between the customer and the internal team - shipping, planners, supervisor, repack, quality, etc.

· Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.

· Create and maintain scheduling agreements for all part numbers. Monitor EDI daily.

· Comply with customer requirements including, but not limited to, the following: bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.

· Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer.

· Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.

· Serve as an after-hours contact for customer as needed.

Support team functions by:

o Kaizen submittal and implementation

o Cross-training with others

o Backfills other materials positions as needed

o Problem solving

o Supports materials metrics and meets materials needs

· Other duties as assigned.

EDUCATION AND EXPERIENCE

· Bachelor’s Degree

· 2-3 years of Customer Service experience

· SAP experience

KNOWLEDGE, SKILLS AND ABILITIES

· Follow standardized work instructions

· Excellent oral and written communication skills

· Excellent computer efficiency

· Positively motivating communication/people skills

PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION

· Manual dexterity

· Good vision

· Critical thinking

· Handle the stress of a fast-paced environment

· Complex problem solving

· Work a flexible schedule

Job Type: Full-time

Pay: $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• SAP: 1 year (Preferred)

Work Location: One location

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