Job description

Use Your Optical Experience to Launch a New Career with a Company that is Dedicated to Improving Lives

Excellent training · advancement opportunities · great culture · competitive pay

• Enjoy strong training and the ability to use your previous optical experience to make an impact on the customer service experience. If you bring some optical experience, we'll set you up for success here. We just ask that you are committed to your attendance and punctuality.
• Showcase your potential to take on additional responsibilities and advance; we are committed to hiring from within whenever possible.
• Join a collaborative, upbeat team in either our Lenexa, KS or Phoenix, AZ location.
• Enjoy the stability and resources of a growing global organization -- our recent merger with Luxottica has made us the world's largest player in the eyewear industry.
• Earn a competitive wage and first-rate benefits that include all you would expect as well as some pleasant surprises, such as the opportunity for overtime with extra pay.

To be a strong fit for this Customer Service Advocate opportunity you will have:

• High School or equivalent education required
• Specialty Skills Data Entry knowledge required One or more years of Call Center experience required Lab process flow knowledge required
• Communication Skills Telephone/Email Etiquette Familiarity with electronic communication methods such as email, instant messaging and chat services
• Language Ability Ability to read, write, and comprehend simple instructions, short correspondence and memos. Ability to communicate effectively in a team environment. Ability to use professional language/conduct when communicating externally to customers.
• Reasoning Ability High multi tasking & ability to prioritize required Strong Follow up Skills required Self Motivated Ability to work with little supervision
• Computer Skills/Internet Specifications Basic computer hardware knowledge Google services (Email, Google Drive, Salesforce, related tools)
• Improving Lives By Improving Sight. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010.

EOE/AA/M/F/Vets/Disabled

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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