At Embrace Families we believe all kids deserve to grow up in safe, stable and loving homes. As a national leader in child welfare services, we begin by helping Central Florida families overcome the root causes of abuse and neglect through programs that offer case management and other prevention services that keep families together and build a stronger community. When a child can’t remain safely in their home, we partner with local agencies to support them through foster care, adoption, mentoring and beyond to ensure that children in bad situations move toward brighter futures.

This is a mostly remote position.

Salary starting at $38,074 (open to negotiation based on experience)

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POSITION OBJECTIVE: To provide eligibility support and customer service to members of the Child Welfare Specialty Plan, as well as data collection, input and reports to CBC Integrated Health team.

ESSENTIAL FUNCTIONS:

• Monitors CBCIH Escalation Mailbox and troubleshoots data issues for CBC Coordinators related to the following issues: PCP Changes, Obtaining Member ID Cards, Changing Authorized Callers, and Assisting with Facilitating Changes to Member Demographic Information
• Monitors CBCIH Escalation Mailbox and troubleshoots eligibility issues in order to ensure that CWSP members have access to all covered benefits
• Tracks various processes for CBCIH Integration Managers, including training and administrative requests
• Assists with completion of Health Risk Assessments for CWSP members who are not otherwise assigned
• Provides outreach and education to new CWSP members who are not otherwise assigned
• Develops and implements processes to ensure that members’ contact information is updated
• Provides support and coverage for Incident Report Mailbox as needed

QUALIFICATIONS:

REQUIRED:

• Associates Degree from an accredited college and 2 years of child welfare, health care or related experience
• 2 years of experience with spreadsheets/databases
• Proficiency in Microsoft Office

PREFERRED:

• Data management experience
• Thorough knowledge of state SACWIS system
• Previous experience in client eligibility determination
• Previous experience with Medicaid billing

SKILLS:

REQUIRED:

• Must have strong customer services skills and think of the customer as the most important part of the job.
• Skilled with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to multi-task
• Ability to maintain confidentiality
• Demonstrate cultural and linguistic competence & sensitivity to population served
• Self-motivated and takes initiative
• Strong organization skills with the ability to be flexible
• Analytical ability is required in order to gather and summarize data for reports, find solutions and prioritize work.

SPECIAL CONDITIONS:

• Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
• On-call assignments- N/A
• Travel- local: 3% per week, long-distance: 0% per week

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Embrace Families Values Strong Families and Strong Communities. We believe Every Child deserves a safe, stable, and loving home. We invite you to come on board and help us make that happen.

• We are the lead child welfare agency in Central Florida covering the tri-county area of Orange, Osceola and Seminole counties
• We are Innovative and have piloted programs not seen before in this industry – Ask us about our Keys to Independence Program and our work in Texas
• We raise awareness with fun and inspiring events such as Dance, Dream, & Inspire, the MANicure Movement, and our Golf Tournament
• We partner with organizations throughout the tri-county area to address the specific needs of our children and families at their community level.
• Voted one of the Top Places to Work by Orlando Sentinel

Embrace Families Values Strong Employees. Our comprehensive benefit package provides you the foundation you need to not worry about yourself and your family

• Your benefit eligibility starts on day 1
• 100% Employer paid basic life AD&D and disability benefits
• 401K with Employer match up to 4% of eligible pay
• Paid Time Off accrues starting on day 1 with 27 days (216 hours) per hire year!
• 9 paid holidays each year
• A broad EAP Program with access to thousands of trainings and lifestyle discounts ranging from professional and personal which cover, mental, physical, and financial well-being.
• Flexible hybrid work opportunities for most positions
• Opportunities for learning, growth, and development

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