TASK RESPONSIBILITIES:

• Disseminates rate and routing information via phone, fax and email.
• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
• In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager.

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Minimum of one (1) year of experience sales and/or customer service.
• Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.
• Must be found qualified/acceptable by government agencies for issuance of an airport ID.
• Must have valid driver's license and ability to obtain a passport.
• To maintain professional and technical knowledge in regards to the air cargo industry.
• Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.
• Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).
• Have team spirit and be able to work in an independent way.
• Be proactive and take initiatives.
• Be willing to learn and improve.

WORKING CONDITIONS:

• It is a full-time position based in Atlanta, Georgia USA.
• In general the position demands a regular and committed presence whereas customer visits are required. Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
• Flexible working hours are required including weekends if needed.