Job description

Customer Service and Support Specialist

Required Duties and Responsibilities:

• Respond to incoming phone calls, emails and chat from EMS merchants
• Provide your customer with an exceptional experience and drive client satisfaction
• Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
• Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Qualifications:

• Passion for high levels of Customer Service
• Desire to be a punctual team player
• Attention to Detail
• Basic aptitude for troubleshooting hardware, software and communication issues
• Ability to navigate a computerized data entry system (training is provided)

Job Benefits:

• On the Job training program
• Business casual dress code
• Excellent location in Tower City
• Medical, Dental and Vision insurance available after 90 days of employment
• 401K program available after 180 days of employment

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights
• Overnight shift

Weekly day range:

• Monday to Friday
• No weekends
• Weekend availability

Ability to commute/relocate:

• Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you located in the Cleveland, Ohio area?

Work Location: In person

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