Job description

Tender Loving Empire operates 6 brick-and-mortar stores in the greater Portland area, an internationally distributed record label - Tender Loving Empire Records - and an e-Commerce site at tenderlovingempire.com. We curate a collection of handmade goods and music from hundreds of independent makers for people who want to support their creative community, surround themselves with beauty, and live wholehearted. TLE has been part of the creative community in Portland since 2007 with a simple, three-part mission statement: empower and support creatives, enrich and fulfill employees, and delight and inspire patrons. We truly believe when you live wholehearted you go after your dreams and help others succeed in theirs; you understand that small businesses keep our communities from being boring, homogenous, impersonal, money-over-people type places.

Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses. Together we can make our communities more vibrant, creative, compassionate and connected.

*
Customer Service Assistant*
The Customer Service Assistant (CSA) is responsible for day-to-day activities that relate to our external customer relations and corresponding internal flow of task management. The CSA responds to all email and voicemail inquiries in a timely and friendly manner, catalogs and communicates needs to corresponding departments, and manages any resolution needed until completion. The CSA is organized, detail-oriented, and proficient at managing multiple projects simultaneously. The CSA will be managed by the Director of Merchandising and interact frequently with the Marketing and Warehouse teams.
The person in this role needs to be a team player who is well-rounded, has a strong work ethic, and excellent organizational skills.

*
Responsibilities:*

• Handling all incoming customer inquiries and questions while maintaining a professional tone
• Providing the appropriate information and helping direct information inter-departmentally
• Resolving problematic issues and utilizing team resources when needed
• Resolving customer order adjustments with correct and complete inventory resolution and payment reconciliation when needed
• Ability to navigate multiple intersecting platforms (Lightspeed, Clover, Shopify, Shipstation, Gorgias, Etsy, Bandcamp, and Google Suite)
• Maintaining an organized customer database by following provided systems and seeking opportunities to improve them
• Maintains and updates store information adjustments on website and third party directories (Store hours, closures, etc.)
• Handles any internal support for customer inquiries related to promotions, product offerings, loyalty program details, etc.
• Adhering to a company’s policies and procedures at all times when assisting customers
• Manages and updates job manual, outlining system changes as they occur
• Manages outreach and processing for Business to Business (B2B) inquiries with support from the Marketing Department and Warehouse Team.
• Prepare, activate, and monitor promotional codes or sales for both online and in-store platforms
• Ability to support high volume times in other departments if workflow is manageable

*
Our Ideal Candidate:*

• Excellent written communication and grammatical skills
• Confident to resolve customer inquiries
• Strong problem-solving and troubleshooting skills
• Detail oriented
• Experienced with Shopify and Etsy, or similar eCommerce platforms
• Proficient in Google Sheets and Documents
• Well organized and able to multitask
• Some schedule flexibility required
• Reliable with scheduled shifts
• We prefer candidates who have at least one year within an administrative or customer service role, but we are willing to train the right person.

*
Benefits + Perks:*

• Part Time to Full Time - Hourly
• For Full Time- Eligible for Benefits - Health + Dental

• Access to Healthiest You tele-health account
• Hybrid role - working from our warehouse and for approved remote work
• PTO accrual + sick time
• Generous employee discount
• 401K w/ up to 2% company match at 1 year of employment
• Company laptop provided
• Provided workspace at office
• Working with a group of kind, hard-working, hilarious, value-driven, talented humans :)

teTplmgNPF

Job Types: Full-time, Part-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.