Summary:

As the Customer Service Associate you will be responsible for data entry for orders. The Customer Service Associate will ensure accurate entry of manual orders, assist with the invoicing process, order expediting, tracking inquiries, and filing. Work collaboratively and effectively as a Customer Service Associate by communicating effectively, both verbally and electronically/written via email, with external customers including customers, warehouse, brokers, vendors, vendors.

Responsibilities:

• Process all International orders using SAP manually, prepare/create all documents for customs. (Commercial invoice, proforma etc.)
• Export documentation processes and procedures
• International shipping operations — shipping, scheduling, invoicing, documentation
• Experience with requesting quotes from freight forwarders for bidding process and arranging bookings with freight forwarders
• Telephone and email communication related to customer inquiries, pricing, and order processing
• Address any issues, concerns, or problems that customers, both external and internal, may have
• Support sales team
• Work closely with the Warehouse to ensure orders are shipped on time with correct customer requirements
• Work closely with our Operations Team/Planners regarding unplanned demand or future demand
• Document Management – email, pdf docs, hard copy docs used daily / monthly, yearly in Order management on SharePoint to ensure all documents are up to date.
• Assist with International Customers via email / phone and answering their questions or directing their emails.

Requirements:

• 4+ years of experience within international shipping operations (import/export)
• 5+ years of customer service experience
• 5+ years of Export Documentation experience
• 2+ years of experience SAP, JD Edwards, Oracle, or comparable ERP system
• Strong Microsoft Office experience, with an emphasis on Excel, required
• Fluency in second language, a plus