Value Added Distributors, LLC is looking for a driven, hardworking, and enthusiastic Customer Service to join our team at our Rockford, Illinois location. Hurry and apply now to work at this family-oriented company!

Pay: $18.00 per hour

Work Schedule: Monday-Friday, 8:30am to 5:00pm, Day Shift

Company Benefits: Medical, Dental, Vision, 401k with employer matching, Vacation Pay, Holiday Pay, Funeral Leave Pay, Life Security, and more.

For 25 years, Value Added Distributors and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing OEM landscape.

Purpose: This position will work with our customers and production team to input and coordinate all daily sales orders as well as support many additional internal office and business functions.

Responsibilities: The Customer Service Rep is responsible for handling the input of all daily sales orders, generating work orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Rep will help address any new customer or vender concerns and ensure proper set-up and processing of initial orders. Job responsibilities include but are not limited to;

Processing Customer Purchase Orders / Order Entry

• Generating Jobs / Work Orders
• Expediting
• Support outside sales representatives
• Purchase Order Acknowledgements
• Drop Ships
• Daily Invoicing
• Support of sales requests to ensure we meet and exceed customer’s expectations
• Follow-up of all orders to ensure they are processing on-time
• Follow up on open order reports
• Answer incoming phone-calls
• Scheduling
• Support continuous improvement and quality objectives

Essential experience:

• Good understanding of order processing and business/office documentation
• Experience working under pressure and in fast paced environments
• Manufacturing experience is a plus

Necessary Skills:

• Good reasoning skills & decision-making abilities with a sense of urgency
• Ability to multi-task efficiently without affecting accuracy/detail
• Competent computer skills i.e., Word and Excel
• Organized with ability to prioritize a multitude of tasks
• Good communication skills
• Enthusiastic and team orientated
• Self-motivated

Rockford Facility Street Address: 1595 Northrock Ct Rockford, IL 61103

Value Added Distributors website: https://vadtek.com/

An Equal Opportunity Employer

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