Customer Service Coordinator

Quality Assurance

Full Time

Ypsilanti, MI

Job Title:

Customer Service Coordinator

FLSA Status: Non-Exempt

Reports to: Quality Manager

Location: Ypsilanti, MI

Information on LG Energy Solution:

LG Energy Solution is a $21Bn globally diversified chemical company that operates via four main business units: Petrochemicals, IT & Electronic Materials, Energy Solutions, and Life Sciences. The company manufactures a wide range of products, from petrochemical goods to high-value-added plastics. With a significant market share in consumer, automotive, and stationary applications, LG Energy Solution is the world’s leading developer and manufacturer of lithium-ion polymer batteries.

Headquartered in Seoul, South Korea, LG Energy Solution serves customers in Europe and North America via regional sales and customer support organizations. The market for energy storage systems (ESS) is growing fast across all three market segments (utility-scale, commercial & industrial, and residential) driven by the challenges associated with increasing penetration of intermittent renewable generation resources. Independent project developers and utilities are now implementing plans to deploy ESS. Backed by its dominant position in lithium-ion batteries for automotive applications, LG Energy Solution has the advanced technology, proven products, and commercial strengths required to establish a leading position in this growing market.

The LG Group has identified ESS as one of the company’s top ten future growth opportunities; this represents an opportunity to join a highly successful, global company at an early stage in its anticipated growth.

For further details please visit: www.lgensol.com

Responsibilities:

This position will provide administrative support to the team by organizing and maintaining operation/management/field data documents, creating and updating records, initiating electronic approvals, and other clerical duties but not limited,

• Input operation, management, data logs to Excel and resolve discrepancies
• Maintain operation, management, data board docs & KPI/Standard boards
• Submit Electronic Approvals (EA’s) for consumables, supplies, goods, replacement parts, etc.
• Create spreadsheets, presentations, documents and internal reports
• Tracking of operator hiring, training, certification, allocation, flexibility, promotion, etc.
• Performs other clerical duties as needed, such as photocopying, collating, filing, etc.
• Work closely with QA internal team
• Attend and record meeting minutes throughout department
• Develop and maintain a file management system in shared drives within data network
• Coordinate 5S activities with other teams
• Work with other department Coordinators on plant wide projects
• Overtime and Weekends if necessary

Qualifications:

• Associate Degree or equivalent from a two year college or technical school is preferred
• 1 to 5+ years related experience
• Excellent verbal and written communication skills
• Professional/Positive Attitude
• Highly Motivated Self-Starter
• Highly Proficient in Microsoft Office products especially Excel and Powerpoint
• Well-Organized
• Problem Solving and Analytical Abilities
• Multitask on several projects at the same time

Values:

• Customer focus
• Collaboration
• Passion
• Sustainability
• Self-Motivation
• Ownership

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO