CUSTOMER SERVICE/EARLY STAGE COLLECTIONS REPRESENTATIVE
Full Time
Indianapolis, IN 46227
Posted
Job description
Company: Priority Ambulance, LLC
- Remote and work from home positions available for candidates located in the areas of Akron, OH, Paducah, KY and Stuart/Port St. Lucie, FL
Definition:
The Customer Service/ Early-Stage Collections Representative is the liaison between our company and our customers. The representative will effectively solve customer issues, complaints and inquiries, keeping the customer satisfaction at the core of every decision and behavior.
Minimum Requirements:
- Two (2) years of collections experience in a customer service/call center environment. Excellent written and verbal communication skills.
Physical Requirements:
- The ability to sit for long periods of time.
- The ability to use a computer for extended periods of time.
- The ability to complete all job duties
Specific Duties:
- Managing inbound and outbound calls to collect outstanding receivables.
- Service customer by answering general inquiries, invoice questions and addressing customer concerns.
- Obtaining and verifying insurance information.
- Work with patients to develop self- pay arrangement and payment plans.
- Processing payments.
- Must meet standard productivity standards.
- Demonstrate knowledge, understanding and compliance of company policies and procedures.
- Demonstrate complete knowledge of proper billing and coding procedures
- Demonstrate knowledge and understanding of (and compliance with) Federal, State and local laws, rules, regulations, and guidelines as they pertain to reimbursement, collections, and compliance, including FDCPA & CPA.
- Work as a team member.
- Complete and maintain appropriate training, certification and licensure for their position.
- Maintain a high level of professionalism and customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the general public.
- Notify Billing Supervisor of any lapses in documentation resulting in less than full adherence compliance with compliance and HIPAA standards.
- Maintain security and privacy of all company and patient information at all times in accordance with HIPAA and all other local, state and federal regulations.
- Notifies Billing Supervisor of any questions, concerns or issues regarding billing, collections or compliance matters.
- Perform other duties related to billing/coding and account management as directed or needed.
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