Job description

About us

Atento is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assist callers with questions and concerns about local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

This is a remote Customer Service position, (work at home). However, you must be able to train onsite and physically pick up your equipment at our Caguas, Puerto Rico Atento office location.

Requirements:

• At least six (6) months of customer service/secretarial/telemarketing experience required - Valuable
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)
• Ability to pass a federal background check
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Private work area and adequate power source
• Experience with FEMA is preferred, but not required
• Must be able to train on site

Essential Duties & Responsibilities:

• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
• Utilize standard technology such as telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
• Assist callers
• Refer escalated calls as needed to the supervisor

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 15mbps or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico

Job Types: Full-time, Temporary

Pay: $14.60 per hour

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Are you available to take on site training in Caguas, PR?
• What is your e-mail?

Education:

• High school or equivalent (Preferred)

Language:

• English, at an advanced level (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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