Sharp Energy

Position: Customer Service Representative

Location: Poconos Lake, PA

Primary Responsibilities

Provides Customer Service assistance to new and existing propane customers over the telephone and through email correspondence.

• Initiate new accounts and prepare credit history checks
• Prepare work orders and delivery orders to be dispatched to operations
• Charge Customer accounts for services rendered (delivery and service work)
• Daily cash reconcile and reporting
• Update and maintain customer files (electronic and paper)
• Attend virtual training sessions
• Maintain good customer relations
• Perform other related functions as assigned by District Manager or Customer Service Manager

EDUCATION and/or EXPERIENCE

• PC experience mandatory
• Excellent customer contact skills. Strong organizational skills.
• High school graduate or equivalent.
• Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Lotus 123 or Excel, Microsoft Word or Word Perfect.)

COMPUTER SKILLS

• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, percentages.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)