Job description
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!
Department: Customer Service
FLSA Status: Nonexempt
Pay rate: $4,275 Monthly
Positions: 15 -
This is a temporary position for up to 6 months.
Overall Purpose:
Under semi-direct supervision identifies and follows through to completion all types of customer requests and inquiries or matters involving active, inactive, or delinquent accounts. These contacts and/or replies may occur as telephone calls, in person, or by letter.
Job Responsibilities:
Accepts and approves applications or cancellations for electric service; explains Company policies, practices, and procedures relating to such application; determines deposit requirements.
Answers customer inquiries concerning all credit and collection matters, approves payment arrangements, determine liability, within limit of prescribed instruction.
Receives and immediately reports to the Distribution Operations Center any emergency condition or service-related requests.
Discusses accounts with customers and initiates billing or field investigations. Explains Company policies and procedures related to rates, meter reading, and other issues.
Discusses with and responds to customers involving disputes, complaints, and inquiries relating to the delivery of electric service.
Determines, initiates or completes the necessary administrative functions to assure proper handling of all customer-related activity such as applications, cancellations, billing, credit and collection, etc.
Gathers statistical information, prepares reports, and other related matters pertaining to the Customer Relations Department.
May be assigned as a Customer Service Representative to any section of the Customer Relations Department at the designated work locations.
Performs other duties related to the above as assigned or directed
Education / Experience Requirements:
High school graduate or equivalent and pass prescribed qualifying tests.
Two (2) or more years of experience in Customer Service related work having direct contact with customers.
Must pass the company administered standardized test (CSR)
Demonstrated exceptional poise, good judgment and tact, as indicated by the ability to handle all customer contacts in a pleasant, courteous, and professional manner.
Demonstrated familiarity with the territory served by the Company and its tariff.
Demonstrated familiarity with electric appliance usage, metering and wiring, rules and regulations.
Must be neat and accurate in work as indicated by the ability to compose a brief, simple and logical letter, compile statistical data and to prepare orders.
Must be willing to accept call out assignments as a Customer Service Representative, as required, in any section of Customer Relations Department.
EQUAL OPPORTUNITY EMPLOYER
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
DUQUESNE LIGHT HOLDINGS, INC. (DLH) IS AN EQUAL OPPORTUNITY EMPLOYER. DLH’S POLICY IS TO NOT DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, SEX, PREGNANCY OR RELATED MEDICAL CONDITIONS, AGE (40 AND OVER), SEXUAL ORIENTATION, GENDER IDENTITY/EXPRESSION, VETERAN STATUS, PAST, CURRENT OR FUTURE MILITARY SERVICE, NATIONAL ORIGIN OR ANCESTRY, PHYSICAL OR MENTAL DISABILITY, GENETIC INFORMATION, OR ANY OTHER CONSIDERATION PROTECTED BY APPLICABLE LAW. DLH ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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