Position Overview:

The Customer Service Representative is responsible for providing front line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Service Representative will need to have the ability to multi-task, be detail orientated and very well organized, as the position requires a lot of follow up to be able to complete the orders/calls.

Essential Job Functions:

• Receive incoming orders/communication via facsimile from referral sources and customers
• Answer incoming telephone calls from referral sources and customers
• Verify insurance eligibility and coverage
• Provide exceptional customer service while speaking on the phone
• Complete member intake, create and schedule orders
• Proper note entry
• Follow up on all open task in a timely manner
• Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement

Minimum Qualifications:

• High school diploma or equivalent required
• Effective verbal and written skills
• Knowledge in major insurance carrier reimbursement guidelines and eligibility coverage is a plus
• Able to work in a fast-paced environment and handle a high volume of faxes/phone calls
• Ability to work under pressure and multi-task
• Ability to communicate with customers in a professional and courteous manner
• Working knowledge of MS Office

Physical Demands:
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.