Job description

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

Handles inbound and outbound phone calls regarding appliance options. Provides customer service for replacements, repairs, upgrades, and/or cash-in-lieu of appliance.

Interprets customer contracts and determines appropriate replacement models for customers based on their current appliances.

Assists customers in finding a comparable replacement appliance from an approved list of preferred vendor suppliers.

Offers customers options of upgrading appliances and discusses enhanced features.

Makes contact with customers to discuss product replacement and/or repair options.

Places appliance orders for customers.

Processes credit cards for upgrade orders.

Handles escalated customer service issues until resolution is achieved.

Qualifications

High school diploma or general education degree (GED) required

1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience

Knowledge of contract coverage, including systems and appliances

Math skills

Knowledge of business unit policies and procedures

Conflict resolution skills

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Multi-tasking

Adapt to a fast-paced environment

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Job Locations US-TN-Nashville | US-MS-Jackson | US-IA-Des Moines | US-AZ-Phoenix | US-NV-Carson City | US-NM-Santa Fe | US-GA-Atlanta | US-MI-Lansing | US-IN-Indianapolis | US-KY-Frankfurt | US-AR-Little Rock | ...

ID 2022-3028

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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