Job description

Job description

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

What you will be doing

Are you a highly motivated individual who can create a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations? Would you like to be a part of one of the most critical business units in our company?

The Customer Support Center located in Northwest Phoenix (27th and 101) is hiring industry leading Customer Service Representatives!! This position is full-time with 2-days off together- always!

We are seeking candidates who can work a 8 hour shift during the times of 5am-10pm Monday - Sunday with 2 days off back-to-back.

Training for this position is conducted virtually for 4 weeks. The training schedule is Monday – Friday 8am - 4:30pm with a zero-tolerance attendance policy.

There is a possibility of the position returning to our corporate office, we are located at 27th Ave and the 101. This is a hybrid role.

Main responsibilities

• Responsible for problem resolution including identifying and diagnosing customer issues and inquires
• Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
• Provides first level assistance with PC and mobile device troubleshooting

What we are searching for

We believe the successful candidate has these qualifications and experience:

• Critical listening skills combined with patience and genuine empathy
• Ability to clearly assess a situation and initiative to improve the customer experience
• Confident performing under pressure in a fast-paced environment
• Effective execution of Customer Service skills
• Intermediate to advanced PC skills using: Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers
• Strong verbal and written communication
• Time and attendance are role critical
• Minimum High School Diploma/GED

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success

Job Type: Full-time

Pay: Up to $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Phoenix, AZ 85027: Reliably commute or planning to relocate before starting work (Required)

Experience:

• English: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85027

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.