Job description

Customer Service Specialist

COMPANY SUMMARY – American Pest Control is an Athens-based, family owned organization that puts customers’ peace of mind at the heart of its community-centric brand. We provide pest, wildlife, termite, fire ant, and mosquito solutions to families and businesses across Northeast Georgia and South Carolina. With over 45 years in the pest control industry, we are looking for fresh new perspectives to help us provide customer service magic through every customer experience.

POSITION OVERVIEW – As a customer service specialist for American Pest Control, you’ll develop relationships with customers, technicians, and other staff in order to provide the best customer experience possible. In addition to assisting customers through daily phone calls and emails, you will perform administrative duties to assist with routing, billing, and reporting. Your ultimate goal will be to leave every customer with peace of mind.

BENEFITS – In addition to competitive salary and health/ dental/ vision insurance plans, you will be eligible for many perks through your role at American Pest Control!

• Start building your nest egg for retirement with a matching 401K plan.
• Enjoy a steady schedule with Monday through Friday 8:00-5:00 regular hours and six paid holidays throughout the year. We’re as serious about giving our employees time to spend with their families as we are about providing the best customer service in the business.
• Find flexibility through graduated personal time off. It is important to us as a company that our employees find a positive work-life balance.
• Expand your mind with continuing education opportunities including weekly, monthly, and quarterly training opportunities. If you’re particularly interested in a subject within the pest control industry, we’ll be there to support your personal and professional growth!
• As a company whose brand is largely defined by community involvement, you will find support for your passion projects within the community. Have you always wanted to coach a little league team but need a sponsor? We’ve got your back.
• Opportunities to earn overtime at fun community-based events at which you are encouraged to include your family!
• Take a break from the regular grind with fun yearly celebrations including Customer Service Week, Administrative Professionals Day, and a company-wide summer or holiday celebration.

REQUIREMENTS – The role of Customer Service Specialist is very rewarding and To be seriously considered for this role, please have the following in regard to:

• Experience: At least one year of customer service experience. Route customer service experience is a plus.
• Education and Licensing: High School Diploma, Valid driver’s license.
• Skills: Great phone etiquette, proficient computer skills including Microsoft Office, Adobe, and Microsoft Outlook, critical thinking and problem-solving skills.
• Characteristics: A candidate who is detail oriented, self-motivated, enjoys working on a team, and believes in the company’s pillars: honesty, integrity, and community will thrive in this role.

POSITION RESPONSIBILITIES – As a member of American Pest Control’s customer service specialist team, you’ll work independently and with technicians to schedule and maintain customer accounts. Throughout our journey to provide the best customer experience, you’ll be responsible for:

• Partnering with Universal Service Technicians, Customer Service Specialists, Service Center Managers, and Administrative Staff
• Understanding operations and procedures relevant to your position
• Communicating with customers and technicians effectively
• Scheduling accounts services
• Welcoming new customers and thanking existing customers with handwritten thank you cards
• Familiarizing yourself with geographical service areas for which you will be scheduling
• Processing daily financial transactions

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Social Circle, GA 30025: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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