Customer Service Representative
Full Time
San Antonio, TX 78223
$16 an hour
Posted Today
Job description
A healthcare client is looking for a
Customer Service Agent
Location: San Antonio, TX 78223
Position: Customer Service Agent
Pay Rate:
Level I $16.00
Level II $17.00
Level III $18.50
Duration: 3 Months
Expected Shift:
Monday to Friday - 8:00 am - 4:30 pm
Monday to Friday - 12:00 pm - 8:30 pm
Job Summary
Under direct supervision, responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff, and delivers exceptional customer service at all touch points.
Essential Duties and Responsibilities:
Competencies:
Education and/or Experience
QTC is the largest provider of disability and occupational health examination services. Applies a customized, systematic operational workflow to administer evaluations, supported by innovative technology that achieves extraordinary quality, timeliness, and customer service goals
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
Location: San Antonio, TX 78223
Position: Customer Service Agent
Pay Rate:
Level I $16.00
Level II $17.00
Level III $18.50
Duration: 3 Months
Expected Shift:
Monday to Friday - 8:00 am - 4:30 pm
Monday to Friday - 12:00 pm - 8:30 pm
Job Summary
Under direct supervision, responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff, and delivers exceptional customer service at all touch points.
Essential Duties and Responsibilities:
- Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
- Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
- Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
- Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
- Accurately documents all call information in case management system according to standard operating procedures
- Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
- Any other duties as assigned
Competencies:
- Ability to prioritize customer follow up calls when necessary
- Excellent communication skills both written and verbal
- Adaptable with the ability to follow standardized process workflow on a daily basis
- Provide exceptional customer service to both internal and external customers
- Strong knowledge of administrative processes
- Demonstrated ability to work as a team member as well as an individual contributor
- Ability to interact with all levels of staff
- Ability to effectively manage competing priorities in a fast paced environment
- Superior interpersonal and problem solving skills
- Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software) with an ability to learn new software quickly
- Proficient with MS Office software including Outlook, Word, Excel
- Excellent data entry and typing skills
- Ability to work various shifts and hours to cover multiple times zones
Education and/or Experience
- High School diploma, or equivalent (GED)
- 0 to 5 years of call center/scheduling experience
- Previous medical office/call center experience is preferred
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background
QTC is the largest provider of disability and occupational health examination services. Applies a customized, systematic operational workflow to administer evaluations, supported by innovative technology that achieves extraordinary quality, timeliness, and customer service goals
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
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