Professional - Empathetic - Helpful - Dedicated - Motivated - Friendly - High-Energy - Capable

Do any of these describe you?

We're ready to add 2 special people to our amazing Bourne's Energy Team in Lyndonville.

• Answer phones in quick succession within 3 rings
• Assist walk-in customers in an efficient, professional and friendly manner
• Positively interact and communicate with internal and external customers (listening, speaking, writing)
• Offer creative solutions to myriad dilemmas
• Utilize Notes system and keep current
• Post fuel tickets and work orders as needed
• Answer questions regarding statements, invoices and SmartPay options & pricing
• Accurately schedule and create fuel and/or service tickets/work orders
• Open & Close office(s), including cash drawer, computer, etc.
• Complete deposits by specified time as needed
• Punctual regular attendance 35-45 hours weekly, plus on-call rotation
• Positive, can-do attitude
• Handle cash and other financial transactions
• Able to manage multiple tasks simultaneously and in quick succession
• Able to work as part of a team and independently with little supervision
• Participate in on-call, Saturday and alternate hours schedules as needed
• Create customer accounts
• Monitor and address company email boxes
• Understand and follow CP-111 regulations and processes
• Participate in customer retention

SKILLS – Excel, Word, keyboarding, Windows, standard office machines (scan/print/copy, adding machine, postage machine, etc.), general accounting skills, excellent communication skills, intermediate computer skills

ABILITIES – Friendly & welcoming, strong work ethic and loyalty, self-driven to complete tasks, good time management and prioritization, able to work within a team, good sense of humor, flexible and accepting of change, honest, able to accurately work on simultaneous tasks

WORK ENVIRONMENT – fast-paced office environment, temperature fluctuations in an older building, some person-to-person customer interactions (internal & external),

PHYSICAL/MENTAL DEMANDS – sit or stand at computer terminal 6-8 hours per day, reach w/hands and arms, answer 30-80 calls daily, perform simultaneous tasks, communicate (hear, talk, write)

LICENSING / CREDENTIALS - none

EDUCATION AND WORK EXPERIENCE – previous customer service preferred

PERFORMANCE STANDARDS – annual review, attainment of annual goals established between supervisor and incumbent