Job description
Could I hear your smile over the phone? We are looking for a customer-service focused representative to fill our cleaning schedule. Most of our customers are repeat and referrals, but even still, this position requires the right mix of friendliness, persistence, and salesmanship. Does that sound like you? Read on...
The Customer Service Representative is the hub of our office and the first time a customer gets to experience our superior customer service. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.
The Customer Service Representative is the hub of our office and the first time a customer gets to experience our superior customer service. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.
If you enjoy a fast paced, customer focused and team oriented environment, Join our Team! Not a work from home position
Responsibilities:
- Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
- Promote and sell the full suite of Chem-Dry services to inbound customer requests
- Provide support to Technicians, Field Technician Leaders and Management
- Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
- Suggest upgrading treatments to customers to promote revenue
- Follow-up with customer inquiries
- Complete required forms / update database
- Social media posting and customer response
- Office supply inventory management
Qualifications:
- Demonstrated passion for excellent customer service
- Effectively communicate with internal team members and customers
- Previous dispatch experience (preferred)
- Excellent ability to manage multiple tasks and maintain a positive attitude
- Knowledge of and desire to learn and leverage technology
- Learn and communicate Chem-Dry offerings and process
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Maybe subject to an on-site drug test
Brimley's White Glove Chem-Dry believes that the home is a sacred space and that everyone deserves to have a clean and beautiful environment to live in.
We consider ourselves a customer service company that just happens to clean carpet and have proven ourselves with hundreds of online reviews and customers that keep coming back again and again.
We consider ourselves a customer service company that just happens to clean carpet and have proven ourselves with hundreds of online reviews and customers that keep coming back again and again.
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