Job description
Join the #1 logistics company in the world: DHL Supply Chain Our Charlotte, NC facility is growing, and we're looking for world-class people like you!
We are currently looking for Customer Service Representative to join our team!
New starting wage increase!
It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US in 2021 and 2022. Learn about why our associates enjoy being #TogetherUnstoppable!
Start at $19.00 with annual increase possible.
Work Hours: Monday - Friday 7am-3:30p or 8am-4:30p
Excellent medical, dental, and vision insurance.
Paid Time Off (vacation & holidays)
401(k) with generous company match
Tuition reimbursement program.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 8924 Pioneer Ave Charlotte, NC - 28273
Property Description: 3474 - Charlotte NC SERC
Property Number: 3474
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