Job description

Come join our team at EPIC Behavioral Healthcare located in St. Johns and Flagler Counties in NE Florida! At EPIC, we are dedicated to expanding substance use and mental health services to improve our communities’ access to industry-leading behavioral health care. We are growing our company to meet that need and seeking individuals to help us. Our system of care includes outpatient substance use and mental health treatment, inpatient and community recovery support services, and prevention and wellness programs. Our promise to our team is to offer competitive compensation, generous paid time off, 9 paid holidays, medical, dental and vision insurance, 403(b) retirement plan with company match, company-paid short-term disability and life insurance, and employee-centric activities.

EPIC is an Equal Opportunity Employer. Help us to meet our mission to strengthen our community by providing person-centered care to individuals and families impacted by substance use and mental health disorders and other behaviors through a comprehensive system of Education, Prevention, Intervention,* and Counseling*

WHAT YOU WILL DO

The Customer Service Rep will provide customer service in the behavioral health care environment assisting adults and/or families accessing services.

This is a full-time position at 40 hours weekly and includes the following responsibilities:

• Performing customer service
• Scheduling appointments
• Billing and data entry work in an electronic health record database
• Working independently with minimum supervision
• Required to work some evening hours

MINIMUM QUALIFICATIONS

• Experience as a customer service representative in a healthcare setting preferred, but we will train the right candidate
• Computer experience preferred, but we will train the right candidate on our database

• Current valid driver’s license in the State of Florida
• Level 2 background screen and a negative drug screen
• Professional References

EPIC Behavioral Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify.

Drug Free Workplace

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bunnell, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical Office: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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