Job description
Key Responsibilities
- Develop a comprehensive understanding of company customer service policies, be well-versed in product knowledge, recognize and act on issues that need to be escalated for resolution.
- Listen to customer service issues; anticipate and understand customer needs by responding to their signals; advise and recommend unique and innovative solutions to each problem that benefit both the customer and the company.
- Answer incoming customer inquiries regarding pricing, availability, products, service questions, and general client concerns.
- Receive, enter, and ensure accuracy of sales orders.
- Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
- Update customer information in database during and/or after each interaction.
- Proactively interface with internal departments (Engineering, Supply Chain, Production, Marketing, and Shipping) to resolve issues and provide solutions for customer.
Skills Knowledge and Expertise
- Two years of related experience and/or training.
- Experience in Industrial Manufacturing or Air Compressors preferred.
- Strong understanding of how to create highly satisfied customers.
- Firm commitment to customer service excellence in all circumstances.
- Demonstrated initiative and problem-solving skills.
- Proven commitment to quality and attention to detail.
- Strong interpersonal skills including ability to speak clearly and persuasively, solicit and listen to feedback, respond promptly to requests and questions, manage difficult or emotional situations.
- Knowledge of sales order and production processes.
- Strong understanding of business processes with the ability to translate business requirements into technical requirements and deliver requested output effectively.
- Sound judgement with the ability to make timely and sound decisions
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
- Proficient computer skills with Microsoft Office programs; experience with SAP, preferred.
Benefits
About FS-Curtis
Application Deadline
May 16, 2023
Department
Sales/Marketing
Employment Type
Full Time
Location
St. Louis
Workplace type
Onsite
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