Job description
- Open the practice and set up for the morning as directed.
- Close the practice for the evening as directed.
- Provide friendly, quality customer care to the patients and clients.
- Welcome clients and patients to the practice with a warm and friendly demeanor and provide for their comfort while they are in the practice.
- Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian technician, practice manager or veterinarian.
- Handle emergency situations by following established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunization and/or tests are current. Recommend update of necessary immunization and /or tests to clients when applicable.
- Schedule appointments after obtaining all necessary data concerning the patient and owner. Prepare all required forms such as new client form, health certificates, vaccine certificate, lab reports and euthanasia forms in advance when possible.
- Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/test to clients.
- Notify doctors of patient arrival. Relay all necessary information to the doctors and technicians.
- Discharge patients which includes reviewing notes for correct charges, enter those charges into the computer, make any follow-up appointments necessary or create any future treatment plans. Ensure that future reminders are set up in the computer system for the patient.
- Collect client fees, make change, process credit card transactions and assist in making count of cash drawer.
- Perform over-the-counter selling of specialty merchandise comprised of shampoos, conditioners, prescription diets, and other retail items stocked in the reception area. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products, record sales transactions, make change and bag merchandise.
- Fill veterinary prescriptions with appropriate medication if current Medical Clerks License is on file with the Practice Manager. Provide routine instructions to owners concerning prescription medications.
- Collect lab samples from pet owners, print appropriate lab request form, charge client for testing if appropriate and take samples to the back staff.
- As required, enter data into the computer system, retrieve and modify computerized records. Troubleshoot any error messages or issues with computers.
- Greet clients warmly, like they have come to a family members home.
- Check in and check out clients in a timely fashion.
- Accurately charge out all clients in the computer and the credit card machine.
- Open all notes required for doctors appointments and technician appointments.
- Ability to clean and sanitize exam rooms and public areas to ensure a safe, sanitary environment for the patients.
- Accurately dispense and administer medications under the supervision of a doctor. If current Medical Clerks License filed with practice manager.
- Accurately and timely input data into computer software system.
- Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.
- Strong communication and client service skills. Considerable tact and diplomacy is required. Ability to work with clients and patients in a professional, friendly, hospitable manner.
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
- Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
- Frequently lift, carry and handle dogs weighing 30 lbs.
You can also apply on https://mpahvets.com/careers/
About Metro Paws Animal Hospital:
The Metro Paws Animal Hospital staff is made of individuals who love animals as much as you do. We want to know your pet's unique needs and be your trusted partner in his or her healthcare. Our three Dallas-area locations offer compassionate, quality-care, and convenience for your beloved pets.
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