We are looking for an experienced Customer Service Representative to join our team. This role will provide frontline service and support to Agents for our client, a Florida-based insurance company specializing in personal residential property coverage. The Customer Service Representative is responsible for working with Agents to address questions about their insureds (customer's) insurance policy. The primary responsibility of this position is handling calls and chat inquires to resolution ensuring necessary actions occur as promised to the Agent once the call is completed. Additional job responsibilities include:

• Utilizing the policy management system to issue endorsements, answer questions, document conversations and files.
• Processing corrections and/or adjusts records as necessary and within company policy and procedure guidelines.
• Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Reviewing, organizing and forwarding information to other areas for handling or consideration.

We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team. Other candidate qualifications and skills include:

• 1-2 years of Customer Service experience in a high-volume agency or service center environment.
• Insurance experience, including homeowners/personal property lines highly preferred.
• An active 4-40 license a plus.
• Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.
• Exceptional communication skills, both verbal and written.
• Demonstrated ability to confidently interact with and influence customers.
• Strong customer service, problem solving and resolution skills.
• Proven ability to multi-task and think on your feet in a fast-paced environment.
• Strong attention to detail to ensure accuracy of information.

Join Us

PEAK6 InsurTech began with the vision to bring our innovative drive and technology to the insurance sector. Today PEAK6 InsurTech is comprised of We Insure and Team Focus Insurance Group. Challenging the status quo and innovating the insurance industry is what we do. We think that there are better ways to get things done, so we decided why not do it ourselves? We’re not your parents’ insurance company – we know that as times change so should the industry. PEAK6 InsurTech having We Insure and Team Focus Insurance Group on our side gives us the ability to offer more and expect more. We know that insurance can be complicated, which is why we are here to change what you think about the industry.

PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21 st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us. Not sure you know enough about insurance? We will teach you everything you need to know to help you grow into your role and get setup for the future. Joining PEAK6 InsurTech is not just a job, it’s a career path.

Team Focus Insurance Group has been serving the property and casualty insurance industry for 75 years, meaning we have a deep and rich understanding that reaches back generations. This coupled with the backing of PEAK6 InsurTech gives us more power to help us innovate and excel in an industry that we have a storied history with but also learn more about every day.

Team Focus Insurance Group and PEAK6 InsurTech value teamwork and camaraderie – we know that working with great people makes you love your job even more, which is why we are looking for talented professionals who work well together. Partnership and innovation are what drives us, so if you want to develop a career, gain a sense of purpose and accountability all while having fun, we want you to join our team. Learn how we are ensuring the success of our customers, our partners and our people and apply today.