Job description

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

• Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
• Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
• Answering incoming phone calls, to include radio communications with aircraft and support personnel.
• Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
• Confirming all requests with customers to ensure information is accurate and processed appropriately.
• Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
• Providing visitor security badge and direction to all visitors within the facilities.
• Continuous monitoring of security and safety requirements for our customers and employees.

Qualifications for the position are as follows:

• High school diploma or equivalent required
• Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
• Solid customer service skills
• Strong teamworking skills
• Requires an outgoing, friendly personality with a positive attitude
• Basic computer skills (MS Office)
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
• Must be willing to learn new processes and be open to coaching from other members of the team
• Multi-tasking skills a must
• Ability to work outdoors in various weather conditions when necessary

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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