ProHEALTH is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, along with outstanding physician leadership, state-of-the art technology, and advanced clinical laboratories, ProHEALTH patients enjoy comprehensive and superior medical services throughout Long Island and the New York Metro area.

At ProHEALTH, our goal is to provide quality health care to ensure that our patients get the right care at the right time. We are seeking professional and dedicated individuals to be part of our team, where integrity, compassion, relationships, innovation and performance are among our core principles.

We offer our employees competitive compensation and benefits, flexibility and opportunity for growth and advancement.

Job Summary: The Customer Service Representative must be customer-oriented, and must provide extraordinary service to all ProHEALTH patients and contacts. He/she must provide accurate information regarding services available throughout ProHEALTH. He/she must have superior problem-solving skills with ability to accurately multi-task, and strong ability to prioritize. He/she is required to continuously maintain high customer satisfaction, and exemplify Care Coordination Center’s mission statement.

Performance Standards:

• Accurately and efficiently manages large volume of incoming calls
• Quickly identifies customer’s needs, and achieves customer satisfaction
• Builds relationships of trust and respect with all ProHEALTH contacts
• Provides accurate, valid, and complete information to all callers
• Handles complaints, provides appropriate solutions and alternatives in a timely manner
• Properly documents caller interactions, and ensures timely and proper follow-up
• Follows CCC communication policy and procedure
• Provides extraordinary customer experience at all times
• Involves CCC management team when appropriate and in a timely manner

Requirements:

• High School Diploma or equivalent
• Minimum of 2 years customer service experience required.
• Proficiency with Microsoft Applications
• Knowledge of EMR

Job Factors:

• Entry level position with 90 day probation period.
• This position is not responsible for supervision of staff.
• This position reports directly to Lead Customer Service Representative

ProHEALTH strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

Req 9381