Job description
Customer Service Representative
Boise, ID
Description
Our goal at SeaQuest is to ensure guests have a one-of-a-kind experience interacting with animals from all over the world. SeaQuest is looking for Guest Ambassadors in our home office in Boise to join our customer service team! The Guest Ambassador will provide outstanding customer service to our guests through booking birthday parties, private events, animal encounters, and more! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of the employer.
Base Pay: $16 per hour plus the ability to earn a commission.
Guest Ambassador Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives
- Book birthday parties, private events, animal encounters, etc.
Requirements
Guest Ambassador Requirements:
- 2 years in sales required
- 3 years of customer service experience is required
- Must be at least 18 years of age
- prior upselling experience is a plus
- Prior call center experience is a plus
- Excellent verbal, written and interpersonal communication skills
- A strong sense of teamwork
- Ability to work with different types of software, including Google Suite
- Must be flexible and adaptable
- Willingness to learn customer service procedures
Education:
- A degree in the related field is preferred but not necessary
Schedule:
- Full-time
- Monday-Friday
- Weekends
- Holidays
Company Benefits:
- Healthcare
- Dental
- Vision
- 401K
- 401K Matching
- Vacation time
- Sick Pay
- Employee discount
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