Job description

Solve challenges. Create Products. Enhance Lives.

Tapecon, a family-owned manufacturer since 1919, provides a positive and engaging workspace emphasizing four key core value areas: learning, improving, teamwork, and embracing challenges. Tapecon strives to create a work/life balance for our employees while engaging in our purpose to deliver better product solutions that enhance people's lives.

The Customer Service Representative is responsible for coordinating customer inquiries related to past, current, and future orders, and directly handles the day-to-day needs of existing customers. This position uses knowledge of capabilities, processes, and materials application to provide input and guidance, as well as assist with customer leads. You will work closely with our sales team, production team, and clients to ensure that all customer needs and expectations are not only met but exceeded.

Essential duties:

• Coordinate pre-quote review and complete RFQs
• Review and price repeat jobs/estimate & establish pricing for new jobs
• Generate quote letters
• Maintain customer files
• Coordinate proofs, material samples, protoypes
• Enter and monitor progress of orders and implement customer changes
• Coordinate customer complaints
• Makes recommendations for improvements in products/services
• Provide technical support to cuSolve challenges. Create Products. Enhance Lives.

Tapecon, a family-owned manufacturer since 1919, provides a positive and engaging workspace emphasizing four key core value areas: learning, improving, teamwork, and embracing challenges. Tapecon strives to create a work/life balance for our employees while engaging in our purpose to deliver better product solutions that enhance people's lives.

The Customer Service Representative is responsible for coordinating customer inquiries related to past, current, and future orders, and directly handles the day-to-day needs of existing customers. This position uses knowledge of capabilities, processes, and materials application to provide input and guidance, as well as assist with customer leads. You will work closely with our sales team, production team, and clients to ensure that all customer needs and expectations are not only met but exceeded.

Essential duties:

• Coordinate pre-quote review and complete RFQs
• Review and price repeat jobs/estimate & establish pricing for new jobs
• Generate quote letters
• Maintain customer files
• Coordinate proofs, material samples, protoypes
• Enter and monitor progress of orders and implement customer changes
• Coordinate customer complaints
• Makes recommendations for improvements in products/services
• Provide technical support to customers & sales reps
• Make recommendations and assist in business development opportunities

Qualifications:

We are looking for someone who has:

• Bachelor’s degree (Business or related discipline preferred) or 2-year degree with equivalent work experience.
• Strong proficiency in Microsoft Office Suite.
• Excellent attention to detail.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Works well under pressure.
• Ability to work independently and as part of a team, with a positive attitude and a strong work ethic.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.

Preferred Qualifications:

• 5 + years of customer service experience.
• Ability to interpret blueprints, drawings, or other technical material.
• Experience using ERP/MRP systems for data management and reporting.
• Familiarity with lean and six sigma methodology.

We offer additional benefits including health insurance, 401(k), and paid time off. We are also committed to providing opportunities for growth and development, and a supportive and collaborative work environment.

Join the Tapecon team and be part of a company that is at the forefront of technology and innovation in the printing and converting industry! Apply now and take the first step towards an exciting and rewarding career.stomers & sales reps

• Make recommendations and assist in business development opportunities

Qualifications:

We are looking for someone who has:

• Bachelor’s degree (Business or related discipline preferred) or 2-year degree with equivalent work experience.
• Strong proficiency in Microsoft Office Suite.
• Excellent attention to detail.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Works well under pressure.
• Ability to work independently and as part of a team, with a positive attitude and a strong work ethic.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.

Preferred Qualifications:

• 5 + years of customer service experience.
• Ability to interpret blueprints, drawings, or other technical material.
• Experience using ERP/MRP systems for data management and reporting.
• Familiarity with lean and six sigma methodology.

We offer additional benefits including health insurance, 401(k), and paid time off. We are also committed to providing opportunities for growth and development, and a supportive and collaborative work environment.

Join the Tapecon team and be part of a company that is at the forefront of technology and innovation in the printing and converting industry! Apply now and take the first step towards an exciting and rewarding career.

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Buffalo, NY 14210: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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