Customer Service Representative
Job description
At Yes Air Conditioning and Plumbing, this friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments for Plumbing and HVAC service, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for seasonal system maintenance and other Plumbing and HVAC services. The shifts are Tue - Sat 8a-5p & Tue - Sat 10a-7p. You can find out more about our company and also fill out an application directly from our company website.
- Availability on nights, holidays, and weekends.
- A passion for working with people and offering empathetic support with a positive attitude.
- Previous experience in customer service preferred, but not required.
- The ability to use multiple computer applications while talking to clients over the phone.
- Answer incoming customer inquiries about product details, return policies, billing issues, and general concerns.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
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