Job description

COMPANY OVERVIEW

Our Chicago family business is looking to hire self-starting, multi-tasking professionals, enthused about new technology, learning new skills, and having fun along the way. Cushing is immersed in the creative world of branding, graphic imaging, traditional printing, project management, and hands on graphic installation.

Job Summary:

Responsible for job coordination between Production, Sales, and Accounting Departments and the timely completion of orders.

Duties and Responsibilities

• Intake and coordinate incoming jobs via, internet, telephone, email and customer walk-ins.*

• Ensure customer satisfaction and that they receive their job and all related information in a timely manner.*
• Quote prospective jobs and any subsequent follow up, make necessary status updates and timely resolution of incidents.*
• Use and enter jobs into CushIQ software and respond to customers with order information and questions.*
• Monitor and manage jobs to ensure they are on schedule, running smoothly and reporting any problems to the Production Manager.*
• Purchase any specialty items required to complete jobs from outside vendors following our standard operating procedures.*
• Aid the Sales Department in identifying and developing leads for new sales targets and new product lines.

• Additional duties as assigned.

Job Qualifications

• At least 2 years of experience in customer service preferred.

• Experience in the printing industry preferred
• Demonstrate excellent verbal and written communication skills.
• Ability to manage multiple priorities, and convey poise, patience and professionalism under stress.
• Must maintain a professional, friendly and positive attitude to serve customers (internal and external) in a timely manner.

• Requires excellent computer skills and experience with word processing, email, spreadsheets, internet and databases.
• At least 70% of time spent using a computer terminal.'

Essential Functions

Duties and responsibilities noted with an asterisks(*) are considered to be essential functions of the position.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Chicago, IL 60610: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in the digital printing industry?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.