Job Brief

Interact with customers to provide information in response to inquiries about products and services and resolve customer holds and other issues that would prevent the DC from processing their shipments.

SUMMARY:

Interact with customers to provide information in response to inquiries about products and services and resolve customer holds and other issues that would prevent the DC from processing their shipments. Provide customer education. Interact with sales, customer and operations to resolve hold issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Resolve international and domestic mail hold issues.
• Maintain adequate notes into cases in salesforce regarding all hold issues and update client information in DHLGM systems as needed.
• Act as a liaison between the DC and customer to resolve hold issues.
• Cooperate with all departments within DHLGM to resolve customer issues.
• Proactively recognize customer needs and make recommendations.
• Carry out customer Web Portal training and BOL/DSM and No Data education efforts.
• Responsible for achieving high service levels through effective client communication, implementation, and follow-up regarding projects and scheduled service programs.
• Promote a team environment.
• Perform other related duties as required and assigned.
• Work a flexible schedule based on company needs.

REQUIRED SKILLS:

• Proficient in MS Office (Word, Excel and Outlook).
• Excellent verbal and written communication skills.
• Detailed oriented; strong problem solving skills.
• Strong Organizational Skills

EDUCATION:

• High School Diploma or equivalent.
• 2-4 years related work experience.

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting
• Regular sitting at work station for 25 – 75% of the work shift
• Frequent standing and walking in warehouse environment when working in distribution centers

Equal Opportunity Employer – Veterans/Disability