Job description

Job Title: Customer Service Representative

Job Type: Full time – Regular

Hours Per Week : 35

Pay Rate : $14

Time : Monday-Friday 8:00AM-4:00PM

Location: Charlotte, NC, 28202-2350

Benefits: Medical, Dental, Vision, 401K

Job Summary/Objective

• Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards
• Lift large bundles of mail, overnight packages.
• Handle time-sensitive material like confidential, urgent packages
• Participate in cross-training
• Provide copier key operator services
• Provide conference room setup
• A/V equipment setup and connectivity to laptop computer
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation, with attention to detail
• Adhere to all safety procedures
• Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies
• Perform other tasks as assigned by supervisory team
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers
• Performs other duties as required
• Repetitive motion is required: may require twisting/bending/climbing
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hands and arms
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May be required to lift 50 lbs. frequently

The pay rate for this position starts at $14; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Mail and Print support: 1 year (Required)
• Pick up items up to 50 pounds: 1 year (Preferred)

Work Location: One location

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