Job description

THIS IS NOT A REMOTE POSITION...

ARS/ Blue Apple, a national leader in residential Electrical, Plumbing and HVAC services, is seeking INCREDIBLE Outbound Customer Service Representatives to join our Henderson NV, Call Center. A qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constructive coaching and feedback.

This position is for full time employment and MAY require evenings and weekends. Service industry experience highly preferred!

What ARS/RR can offer YOU:

*GREAT HOURLY PAY AND MONTHLY INCENTIVES!

*WORK FOR A COMPANY WITH NATIONAL PRESENCE!

*ON-GOING TRAINING AND CAREER DEVELOPMENT OPPORTUNITIES!

*A COMPREHENSIVE BENEFITS PACKAGE (including):

• Medical Heath Benefits – Cigna and Kaiser plans
• Vision
• Dental
• Flexible Spending Account

• 401(K) with company match
• 13 days paid time off
• 8 holidays paid time off
• Life insurance paid by company

Responsibilities:

• To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers
• Make up to 80+ calls per day on campaign offers
• Maintain records of customer interactions, recording details including the actions taken
• Provide information about services and products, accurately enter orders and obtain details of service requests
• Make follow up calls/call backs to customers
• Update existing customer information into system
• Maintain Key Performance Indicators (KPI’s) as required on a daily basis
• Follow TCPA guidelines

Requirements:

• Must be able to type 35 wpm
• Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales
• Must function with a sense of urgency to fulfill our "speed to lead accountability factor set in place to ensure customers are contacted upon receipt of service request
• Must display an assertive and positive behavior and have the ability to multi-task
• Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette
• Must be computer literate with knowledge of Word, Excel, Outlook
• Must be able to sit for long periods of time
• Must be flexible with work schedule: Willing to work evenings, weekends, and holidays
• Prior knowledge working with Five9 Cloud Contact Center is a plus but not required

If you are self-motivated with a great work ethic and the ability to provide excellent customer service we want you on our team!

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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