Customer Service Representative-Pediatrics/Pediatrics ICU

Hiring Department: Pediatrics/Pediatrics ICU

Location: Chicago, IL USA

Requisition ID: 1012245

Posting Close Date: 9/19/2022

Work Schedule: 3:00PM-11:30PM; Rotating Weekends

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

Position Summary

Reporting directly to the Patient Care Director and Administrative Nurse III the Customer Service Representative will perform Intermediate level customer service functions under general supervision within their unit. This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties.

Duties & Responsibilities

• Greets patients and staff, and assists them as needed
• Answer door and buzz staff into unit Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently
• Greets and screens all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU Takes messages for unit personnel and routes to appropriate parties
• Promotes the appropriate use of unit telephones including IP Phones Respect the confidentiality of hospital medical records and other patient related information
• Conducts assessment of customer service needs and makes arrangements to ensure needs are met
• Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested
• Operates tubing system to retrieve and/or deliver information and or materials from one Unit within the Hospital to another
• Types letters, memos, and other correspondence as required
• Order and distributes supplies Participates on departmental and/or interdepartmental performance improvement teams
• Schedules appointments, consults, and other follow up care for patients
• Makes periodic checks of medical, clerical, and other equipment on the unit to ensure that they are in proper operating condition
• Makes prompt report of necessary repair need through proper channels
• Assists with the admission, transfer, and discharge of the patients
• Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged
• Communicates daily shift activities between customer service representatives and charge nurse
• Responsible for knowing the manual procedures to be taken in the event of computer system breakdown
• Performs other related duties as assigned

Minimum Qualifications:

• Receptionist and/or customer service experience in a hospital setting preferred

To Apply:

For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation