Job description

Call Center Representative

Help people live their best lives. Eclaro is looking for a Call Center Representative for our client in Brooklyn, NY.

Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector – giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• Provide a single point of contact for all non-emergency City services utilizing state-of-the-art telephone and interactive computer systems
• Respond to phone inquiries from the public
• Provide customer service and information to callers
• Take complaints and service requests and forward them for further action
• Enter inquiries, complaints and requests into appropriate computer systems
• Perform related clerical and computer support work
• Typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer
• Speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress
• Listening carefully to clearly understand information
• Making responsible judgments where timing is critical and sitting within hearing distance of other call takers working under similar conditions

Job Types: Full-time, Contract

Salary: $20.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• New York, NY 10038: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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