Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership is hired from within.

Would you like to_ work in the safety and comfort of your home_ while inspiring and supporting millions of people to adopt healthy habits for real life? This may be the perfect career for you! As a Member Support Specialist you have the ability to actually change lives!

Equipment for this position is required. Must be MacBook or Windows 10 or higher Operating System. You must have a WebCam, Headset, and High Speed Internet.

What is in it for you?

We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you to maximize earnings through goal attainment.

• Health, dental, and vision insurance

• Accrue Paid time Off

• PAID training.
• Save Time and Money on food and transportation working safely from the comfort of your own Home!
• Enjoy the PEACE OF MIND that working from home will afford you!
• Most of our employees save between $300 and $500 PER MONTH while working from home for Support Services Group!

• Significant career development and advancement opportunities.
• Free health and wellness MEMBERSHIP!

What we are looking for:

• Provide support to the member servicing various product questions and/or issue resolution.
• Provide timely, efficient, and accurate follow-up to user questions or issues.
• Answer members regarding billing issues, product problems, service questions, and general concerns.
• Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
• Responsible for maintaining a high level of professionalism working to establish rapport with every member.
• Update member information in multiple member databases depending on member needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Candidate Qualifications:

• High School or GED Diploma (Required)
• Must have at least 1 year of Customer Service/Call Center experience
• Excellent written communication skills; attention to detail, data accuracy, and speed.
• Ability to navigate multiple technology systems.
• Interpreting data and questions to create first contact resolution.
• Problem analysis and problem-solving.
• Customer service orientation.
• Adaptability in a fast-paced changing environment.
• Ability to multi-task.
• Well-versed in fast response data entry communication
• Must have excellent grammar, punctuality, speed, and the ability to thrive in a complex organization.
• Must be able to think proactively and to collaborate effectively.

We’re excited for you to join our team! Looking forward to meeting you.